FAQs

Below are some quick answers to some of the most common questions we hear at the salon.
If you don’t see the answer to your question here, please don’t hesitate to call us at (406) 549-2854.

We know that our clients have busy lives and work schedules. To accommodate everyone’s needs, we are open early six days a week and offer evening appointments on Monday,  Tuesday, Wednesday, and Thursday. 

 

Monday 8 a.m. – 7 p.m.
Tuesday 8 a.m. – 8 p.m.
Wednesday 8 a.m. – 8 p.m.
Thursday 8 a.m. – 8 p.m.
Friday 9 a.m. – 5 p.m.
Saturday by appointment

Sunday CLOSED

We are located at 1227 Helen Ave., in Missoula’s Historical University District.

 

Click here to see the Google Map.

Feel free to call us if you need more specific directions from your location!

Scheduling is as easy as calling (406) 549-2854. You may also request an appointment by emailing us at info@altruistsalon.com, requesting through our contact page online, or stopping in at the front desk during business hours.  Please note that some of our higher-level stylists may not have available openings for a number of weeks, so plan ahead! We highly recommend scheduling your next appointment at the end of your cut/color/style. 

 

You can also click here to use the online appointment form.

Yes, with select stylists. Our Children’s haircut prices are the same as adult pricing – Higher level stylists do not accept children’s haircut appointments due to the demand on their time.

There might not be anything more disappointing than getting a haircut that, for whatever reason, doesn’t feel good. We are all about open communication and making our clients look and feel their best. Please reach out to us if you aren’t happy with your hair, and we will do our best to make you look your best.

Yes we do–and many of our stylists specialize in these services. If it’s your first visit to Altruist Salon, we recommend taking advantage of our consultations. During this quick appointment, we can detail the price, the time the appointment would take and the expectations of the final result.

The length of your appointment depends on the services you receive, but a basic wash, cut, and style takes around an hour. If you are getting a color treatment or a combination of services, please ask us for an individual time estimate; these times vary from 1.5 hours to 7 hours

Gratuity is appreciated but not expected. It’s a great way to support and appreciate your stylist, especially if she has given you a look that you love and a professional salon experience.

We offer facial waxing and brow tinting. Spa services are not on our service menu.

Yes, we happily take walk-ins when there is a stylist available to help you. However, our busy little salon is often buzzing with activity and doesn’t have empty chairs. We encourage you to schedule beforehand, even if you try calling the day of your needed service.

The cost of our services depends on the level of your stylist, which ranges from New Talent to Master Stylist. Newer stylists provide amazing cuts, colors, and styles, but have less experience at the chair. More importantly, new stylists often have fewer clients and less demand on their time, while established stylists have higher prices that match their demand.

We accept credit cards, cash & Venmo.

Payment is due at the time of service.

We ask that you don’t bring children to the salon unless they are receiving a service. As much as we love kids, it’s impossible to safely supervise them while you are in our chair, so please make other arrangements for them.

• We understand that in our hectic world there are plenty of valid reasons for cancelling an appointment. We ask that you cancel and reschedule as soon as you know that you can’t make it, at least 24 hours in advance for haircuts and 48 hours in advance for color services and specialty services.


• Missed appointments or last minute cancellations will be charged 100% of the services scheduled. 

Hair color or specialty services canceled at least 24 hours in advance will be charged 50% of the services scheduled.

• Guests with 3 cancelled or missed appointments will be asked to be a walk-in guest to better serve your schedule and ours. 

• We do require a credit card to be held on your account in order to schedule an appointment. Last minute cancellations and no-shows will be charged accordingly.

Covid Positive / Sick guests must rebook for 2 weeks out. Cancels or reschedules for that future appointment will be charged 100% of services scheduled.

We all run late from time to time. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 15 minutes behind, please call us to reschedule your appointment. We care about the quality of our service, your hair, and the customers that have appointments after you–and we don’t want to rush anything.

There might not be anything more disappointing than getting a haircut that, for whatever reason, doesn’t feel good. We are all about open communication and making our clients look and feel their best. Please reach out to us if you aren’t happy with your hair, and we will do our best to make you look your best.

We carefully select the hair products that we sell, and we stand by them. But if you have an issue with a product or are simply not happy with it, we want to know. We’ll gladly teach you how to use the product correctly. If in the first two weeks you are still unhappy we will gladly offer you an exchange in the same product line.