Frequently Asked Questions (FAQs)

Below are some quick answers to some of the most common questions we field at the salon. If you don’t see the answer to your question here, please don’t hesitate to call us at (406) 549-2854.

We know that our clients have busy lives and work schedules. To accommodate everyone’s needs, we are open early six days a week and offer evening appointments on Monday,  Tuesday, Wednesday, and Thursday. Contact us to learn about scheduling for a special event, such as a wedding. 

Monday 7 a.m. – 7 p.m.
Tuesday 8 a.m. – 8 p.m.
Wednesday 8 a.m. – 8 p.m.
Thursday 8 a.m. – 8 p.m.
Friday 9 a.m. – 5 p.m.
Saturday 9 a.m. – 4 p.m. 

In addition to these hours, we also provide a 7 a.m. slot by appointment only. 

Sunday CLOSED 

We are located at 1227 Helen Ave., in Missoula’s University District and next to the Buttercup Market & Cafe. Feel free to call us if you need more specific directions from your location!

Scheduling is as easy as calling (406) 549-2854. You may also request an appointment by emailing us at info@altruistsalon.com, booking through our contact page online, or stopping in at the front desk during business hours.  Please note that some of our higher-level stylists may not have available openings for a number of weeks, so plan ahead! We highly recommend scheduling your next appointment at the end of your cut/color/style. 

Yes, with select stylists. Our Children’s haircut prices are the same as adult pricing – Higher level stylists do not accept children’s haircut appointments due to the demand on their time.

Yes, we happily take walk-ins when there is a stylist available to help you. However, our busy little salon is often buzzing with activity and doesn’t have empty chairs. We encourage you to schedule beforehand, even if you try calling the day of your needed service.

The cost of our services depends on the level of your stylist, which ranges from New Talent to Master Stylist. Newer stylists still provide amazing cuts, colors, and styles, but have less experience at the chair. More importantly, though, new stylists often have fewer clients and less demands on their time, while established stylists have higher prices that match their demand.

We prefer payment in the form of cash or credit card, though we do accept personal checks in special circumstances. Payment is due at the time of service.

Yes we do–and many of our stylists specialize in these services. If it’s your time working with a stylist or coming to Altruist Salon, we recommend taking advantage of our complimentary consultations. During this quick appointment, we can detail the price, the time the appointment would take, and the expectations of the final result.

We understand that in our hectic world there are plenty of valid reasons for cancelling an appointment. We ask that you cancel and reschedule as soon as you know that you can’t make it, at least 24 hours in advance for haircuts and 48 hours in advance for color services and specialty services. Missed appointments or last minute cancellations will be charged 50% of the services scheduled before you are able to re-book in our salon. Guests with 3 cancelled or missed appointments will be asked to be a walk in guest to better serve your schedule and ours. 

We all run late from time to time. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 15 minutes behind, please call us to reschedule your appointment. We care about the quality of our service, your hair, and the customers that have appointments after you–and we don’t want to rush anything.

The length of your appointment depends on the services you receive, but a basic wash, cut, and style takes around an hour. If you are getting a color treatment or a combination of services, please ask us for an individual time estimate!

We ask that you don’t bring children to the salon unless they are receiving a service. As much as we love kids, it’s impossible to safely supervise them while you are in our chair, so please make other arrangements for them.

Yes we can– we love being involved in your special days and making your memories of them look fabulous! Call us today to discuss your needs and reserve our services.

There might not be anything more disappointing than getting a haircut that, for whatever reason, doesn’t feel good. We are all about open communication and making our clients look their best. Please reach out to us if you aren’t happy with your hair, and we will do our best to make you look your best.

We carefully select the hair products that we sell, and we stand by them. But if you have an issue with a product or are simply not happy with it, we want to know. We’ll gladly teach you how to use the product correctly. If you are still unhappy we are happy to offer you exchanges or store credit within two weeks of your purchase if returned gently used.

Gratuity is appreciated but not expected. It’s a great way to support and appreciate your stylist, especially if she has given you a look that you love and a professional salon experience.

No, we completely specialize in cutting, coloring, and styling hair.

If you don’t see the answer to your question above, please give us a call: (406) 549-2854.